FAQ

We use Royal mail and DHL to send most of our UK orders.
Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.

We currently offer 3 types of delivery service :standard delivery for GB Mainland in approximately 2-4 working days; Super Saver 48 Hour Delivery; Premium Next Day. More on our Delivery Services.

Our cut off point is 4pm, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day. We currently do not deliver at weekends.

All our delivery charges are pre-set by our courier company. We sell some oversized items which require a specialist courier company to fulfil the delivery, there is an additional charge for these. Also, our courier company consider some surcharge postcodes ‘Out of area’. There is an additional charge for these also. You can find a list of all [oversized items here] You can find a list of all

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.

Due to the delicacy of some parts we take extra care in the delivery of the item. These could include body panels and large bulky items. These are either available for collection from our branches or will be delivered to you through our branch network vehicles.

We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.

No, our courier company do not offer the service to deliver on weekends currently.

Our £5.95 delivery charge is not for a next day service, it is a charge for a specialist courier company to deliver an oversized parcel.

We can only offer next day on goods we have in stock at our dispatch depot.

Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order. Please visit: www.dhl.co.uk/en/express/tracking.html for International orders shipped via DHL, www.ups.com for all orders shipped by UPS, www.tuffnells.co.uk/proof-of-delivery for all oversized orders shipped by Tuffnells. Please note tracking numbers are only active and trackable 2 hours after the order has been collected from our warehouse, approximately 8pm (GMT/BST) Monday to Friday. For orders placed after 4pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.

Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.

Yes, we are now able to deliver to BFPO addresses. Due to postal restrictions, large car parts and dangerous goods, e.g. exhausts and car batteries cannot be delivered to BFPO addresses.

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

Each country has its own unique import procedures,which are subject to change. If you have an order held in customs then please contact our customer service team with your order number and tracking number, via email. We will do our very best to help resolve the matter as quickly as possible.

At Euro Car Parts we go to great lengths to ensure your shopping experience is as easy and secure as possible. Firstly you need to know your vehicle information, this can be your vehicle registration number or your make, model, version and year. Enter your vehicle registration number in the “ENTER YOUR NUMBER PLATE BELOW” section or select your vehicle. Our comprehensive catalogue system will look for the car parts for your section. Use the Search or the menus to navigate to the part you need. Once you have found a part, check the fitment information to confirm it is the correct part for your vehicle. If in doubt feel free to call our experienced customer service team on +44 (0) 203 788 7842. Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you. Alternatively, you can contact a member of our customer service team on +44 (0) 203 788 7842 to place a telephone order.

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer. Security checks are also made on all transactions, to ensure the authenticity of each card payment. More about safely buying online

We currently accept the following credit cards on www.eurocarparts.com, in our retail stores and on telephone orders – Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron.

Depending on the eurocarparts.com site, the currency will either display GBP or Euros. French customers can shop at www.eurocarparts.com/fr_fr, currency in Euros. German customers can shop at www.eurocarparts.com/de_de, currency in Euros.

You can add a valid promotion code in the Basket.

Yes. You can use PayPal to pay for goods. We do not accept cheque or store cards.

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

Some parts may specify a surcharge. Surcharge is a repayable deposit – You pay the full amount initially, when you return your faulty unit we refund the quoted surcharge amount.

All our online prices include VAT.

Customer’s ordering from outside the European Union can contact us via telephone, live chat, or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.